Special Order

Special order tiles are exclusive European tile designs and premium styles that are not held in our regular inventory but can be custom ordered through our special order program. These include limited-edition collections, bespoke colorways, high-end designer tiles, and specialized technical specifications not covered by our standard range. Special order tiles are sourced directly from European manufacturers to order, giving you access to a far wider selection than any standard tile store inventory can accommodate.

How long does a special order take? A: Lead times for special order tile vary depending on the manufacturer, the specific product, and current production schedules. Typical lead times range from 6 to 14 weeks from order confirmation. Our team will provide you with a specific lead time estimate when you submit your special order request. We recommend factoring special order lead times into your project planning well in advance, particularly for renovation projects with contractor scheduling.

Minimum order quantities vary by manufacturer and product. Some special order tiles have a minimum of one box (typically 10-15 sq ft), while others require a minimum of one full pallet. Our team will confirm the minimum order quantity and pricing when processing your special order request. We will also confirm the available sizes, finishes, and any relevant technical specifications before your order is placed.

In many cases, yes - sample availability for special order tiles depends on the specific manufacturer and product. Our team will advise on sample availability when you submit your request. Where samples are available, we strongly recommend ordering one before committing to a full special order, both to confirm the color and finish match your expectations and to verify the tile works with your existing materials and lighting conditions.

To process a special order request, it helps to provide as much detail as possible about what you are looking for - the tile material (porcelain, ceramic, natural stone), the size, finish, color range, intended application (floor, wall, outdoor), and your required quantity in square feet. If you have a specific manufacturer or collection in mind, include that information. Photos of your space and existing materials are also helpful for our team to suggest the best options. Submit your request through our Special Order Request Form and our team will be in touch with options and pricing.