Product Warranty Information
Tiles of Europe warrants that its products are free from defects in material and workmanship for the lifetime of the original purchaser, under normal use and proper maintenance as outlined in our Care and Maintenance Guide. This warranty is non-transferable and applies only to the individual or entity who originally purchased the product.
What is Covered:
This warranty covers defects that impair the product's structural integrity or significantly affect its aesthetic appearance, including:
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Manufacturing Defects: Imperfections in the product's body, glaze, surface, or finish that are present upon delivery.
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Significant Warping or Bowing: Excessive deviations from flatness beyond industry standards that develop during normal use.
- Finish Defects: Significant chipping, cracking, or crazing of the glaze in a tile; scratches, dents, or marks in luxury vinyl products that occur under normal use and are not attributable to external factors.
What is Not Covered:
This warranty does not cover the following:
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Normal Wear and Tear: Gradual wear of the product surface due to foot traffic, abrasion, or exposure to the elements.
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Improper Installation: Damage or defects resulting from incorrect installation, including inadequate substrate preparation, improper adhesive use, or failure to follow industry best practices.
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Improper Maintenance: Damage caused by the use of inappropriate cleaning agents, abrasive cleaners, or failure to follow our Care and Maintenance Guide.
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Abuse or Misuse: Damage resulting from impact, dropping heavy objects, or other forms of physical abuse.
- Chemical Exposure: Damage caused by exposure to harsh chemicals, acids, or solvents not recommended for the product.
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Variations in Shade, Color, or Texture: Natural variations in shade, color, and texture are inherent in production and are not considered defects. It is the responsibility of the purchaser to inspect the product prior to installation to ensure acceptable blending.
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Acts of Nature: Damage caused by natural disasters such as earthquakes, floods, or fires.
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Installation Costs: This warranty does not cover the cost of removing or replacing defective product, nor does it cover any associated labor costs.
- Consequential or Incidental Damages: Tiles of Europe is not liable for any consequential or incidental damages arising from the use or inability to use our products.
Claim Procedure:
In the event of a defect covered by this warranty, please contact Tiles of Europe or an authorized dealer within 30 days of discovering the defect. You will need to provide:
- Proof of purchase (original invoice or sales receipt).
- Detailed description of the defect.
- Photographs of the affected product(s).
Upon receipt of your claim, we will review the information and may request additional details or an on-site inspection. If the defect is deemed to be covered under this warranty, we will, at our discretion, either:
- Replace the defective product(s) with a comparable product.
- Provide a credit towards the purchase of replacement product.
Disclaimer:
This warranty is the exclusive warranty provided by Tiles of Europe for its products and is in lieu of all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Contact Information:
Tiles of Europe
5 Lewis Circle
Wilmington, DE 19804
302-527-6648
sales@tilesofeurope.com
www.tilesofeurope.com
